PA/Secretarial Development

Course Objectives:

By the end of the course, delegates will have:-

• Reviewed the role of the PA Secretary/Administrator
• Discussed useful principles of how to manage their time more effectively
• Identified how to communicate effectively with internal and external customers of different levels of seniority in order to maintain effective working relationships
• Examined and practised key communication skills
• Recognised the main influencing styles and identified their own favoured style
• Defined the skills of an effective influencer and matched themselves to the profile
• Defined the three behavioural options and developed a strategy to influence
• assertively
• Practised the skills of influencing decisions in groups
• Practised influencing in preparation for a real life situation
• Discussed ways of selling ideas to others
• Prepared a Personal Development Action Plan