Introduction to Emotional Intelligence - One Day Course

In management roles today, not only does the manager need to have technical skills, they also need to have personal qualities such as initiative, adaptability, empathy and persuasiveness. These personal qualities are the skills of Emotional Intelligence.

This is an introductory course, which highlights the skills of Emotional Intelligence and how they can be utilised to great effect in the workplace.

Course Objectives:

By the end of the course, delegates will have:-

Reviewed the meaning of emotional intelligence and its purpose in the workplace
Reviewed the five competencies of Emotional Intelligence Creative Tension, Active choice, Resilience under Pressure, Empathic Relationships, Self Awareness and Control
Identified motivational emotions
Identified the skills required to develop Emotional Intelligence within themselves
Developed a personal plan to utilise the skills of Emotional Intelligence
Practised their newly acquired skills in a work context
Developed an action plan for implementation in the workplace

Guide Price: from 365

Delivery: Classroom
Category: Emotional Intelligence »

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