Dealing with Challenging People using Emotional Intelligence

When people are dissatisfied, whether they are colleagues or customers, situations which arise can be difficult to handle. This course looks at helping difficult situations utilising the skills of Emotional Intelligence.

Course Objectives

By the end of the course, delegates will have:-

Identified the skills of Emotional Intelligence
Identified how these skills can be utilised to diffuse situations
Used difficulties as a source of continuous improvement
Practised handling difficult situations without being defensive
Practised diffusing difficult situations and ensuring the customer appreciates the best possible service
Reviewed how to use social competencies to handle relationships to achieve positive results
Developed an individual development plan for implementation in the workplace

Guide Price: From 365

Delivery: Classroom
Category: Emotional Intelligence »

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