Customer Care Excellence’
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Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel.
The most successful organisations manage the service that their staff give to their customers
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Further Details
Course Objectives
By the end of the course delegates, will have:
• Reviewed the criteria for an Effective ‘Customer Service Person’ and identified areas of strength and areas for development.
• Defined the differences between poor satisfactory and excellence in customer care in the customer’s perception.
• Practised effective questioning and listening skills.
• Recognised the main elements of professional telephone communication.
• Described the relative importance of words and voice in communication by telephone and face to face.
• Demonstrated their ability to put into practice the key elements of Customer Care through role play.
• Prepared a personal development action plan.
This Training Course is taught in classrooms in the following locations:
Edinburgh
Leeds
Newcastle
Manchester
Cambridge
Ipswich
Nottingham
Norwich
Peterborough
Birmingham
Bristol
Milton Keynes
London EC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
