Managing Difficult Situations – 2 days
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As business becomes more competitive, the essence of strong management is to be able to deal with difficult situations, ranging from employee situations, to handling meetings, negotiations, encouraging others to work together constructively and handling difficult situations with senior staff constructively.
This course is designed for Managers who rely on effective communication, influencing and team work to overcome all situations.
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Further Details
Course Objectives
By the end of the course delegates will be able to:-
• Define the techniques which make communication with others clear and precise
• Identify situations where problems could arise
• Prepare a plan on how to deal with a range of problems which affect working life
• Deal with difficult situations with confidence
• Handle meetings and influence others towards positive outcomes
• Handle difference of opinion constructively
• Manage a group conflict situation
• Identify a range of tool and techniques to develop their skills in handling difficult situations
This Training Course is taught in classrooms in the following locations:
Edinburgh
Leeds
Newcastle
Manchester
Cambridge
Ipswich
Nottingham
Norwich
Peterborough
Birmingham
Bristol
Milton Keynes
London EC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
