Further Details
By the end of the course, delegates will be able to apply techniques enabling them to:
· Resolve issues at an early stage
· Understand the importance of assertive behaviour for clear and effective workplace communication
· Handle conflict elegantly and with dignity
Course Outline
What is assertiveness ?
· Exercise and discussion on defining assertive versus aggressive versus passive behaviour
· Clarifying the benefits of assertiveness
· Exercise – “How Assertive Are You ?”
The Principles of Assertiveness
· Behavioural Models – Transactional Analysis
· Lifestyles
How to do it
· The 3 basic steps
· Fogging
· Workable compromise
· Discrepancy Assertion
· Negative Feelings Assertion
· Saying No
· Positive Inner Dialogue
Attending
Listening
Non-Verbal Communication
All sessions are interspersed with real life case studies to be role-played and discussed. The aim is to put into practice immediately the skills as they are learned.
Guide price
£1,425.00 for up to 6 delegates (includes all pre-course consultancy) |
