Developing Assertiveness

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Course Objective: to define, examine and practise the skills of assertiveness and apply them to any situation. Assertiveness is a series of skills; it is not a natural state of individuals. It is a learned state and as such, requires constant practice. Applied positively, it brings massive benefits to all concerned by enabling the earlier and more competent defusing of potentially disruptive situations, thereby getting the best for individuals and those around them.
Suitable for: staff or managers who would benefit from learning to be confident and positive without becoming overbearing.
Complementary Courses: Positive Stress Management; Customer Care; Training For Self-Confidence

Delivery:
  • In house
Category:

Further Details



By the end of the course, delegates will be able to apply techniques enabling them to:





· Resolve issues at an early stage





· Understand the importance of assertive behaviour for clear and effective workplace communication





· Handle conflict elegantly and with dignity





Course Outline





What is assertiveness ?


· Exercise and discussion on defining assertive versus aggressive versus passive behaviour


· Clarifying the benefits of assertiveness


· Exercise – “How Assertive Are You ?”





The Principles of Assertiveness


· Behavioural Models – Transactional Analysis


· Lifestyles





How to do it


· The 3 basic steps


· Fogging


· Workable compromise


· Discrepancy Assertion


· Negative Feelings Assertion


· Saying No


· Positive Inner Dialogue





Attending


Listening


Non-Verbal Communication





All sessions are interspersed with real life case studies to be role-played and discussed. The aim is to put into practice immediately the skills as they are learned.


This Training Course is offered "in house" at the following locations:
Manchester
London SE

Guide Price: £1,950.00 for up to 8 Participants (includes all pre-course consultancy)