Communication Skills - Assertiveness Without Aggression
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Assertiveness is based on a philosophy of personal responsibility and an awareness of the rights of other people. Being Assertive means being honest with yourself and others. It means having the ability to say directly what it is you want, you need or you feel, but not at the expense of other people.
Understanding assertive behaviour is key to ensuring effective relationships and achieving mutually acceptable outcomes. Learning how to deal with aggression or passivity by effective assertion is an invaluable tool as assertive individuals tend to achieve greater results.
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Further Details
Course Outcomes/Benefits of Attending:
In this course we will explore options, develop essential skills, and practice different styles. By the end of this course you will be able to:
achieve greater results by being assertive
explain the difference between aggressive, assertive and passive behaviour
identify situations where assertiveness will help them
identify situations where assertiveness will help them
recognise, understand and deal with aggressive, passive/aggressive, submissive and assertive behaviour patterns
use a range of assertive techniques.
The Learning Experience:
A highly participative course with a mixture of tutor input, plenary discussions, syndicate exercises and pre-recorded videos used to illustrate assertive behaviour and the results that can be achieved by behaving assertively.
Participants will also have the opportunity, through the use of CCTV and a self assessment questionnaire to monitor the change in their behaviour - towards assertion -during the course.
There is an emphasis on participative exploration. A handbook of best practice guidelines together with a set of 'learning helpcards' supplement this course and are also provided.
Programme Outline:
The structure of the programme can vary to meet the particular needs of the group. The most effective structure is a modular one based on the principles of action learning. In outline the course programme consists:
Identifying aggressive/passive behaviour in oneself and others
Understanding feelings
Communication - the role of open and closed questions
Being OK with saying no
Using assertive techniques
- Broken record
- Fogging
- Negative assertion
- Negative inquiry
- Free information
- Self-disclosure
Action Planning: Planning the application of the programme learning and establishing follow-up learning needs
Who Should Attend:
Those who need to achieve results through peers, subordinates and superiors. Also beneficial for those who need to influence people over whom they have no authority.
Course Duration:
The programme is of two day’s duration.
Number of Participants:
At OTT Consulting we believe in providing a suitable ratio of 'trainers to participants' to maximise everyone's ability to learn. We have therefore designed all our courses to accommodate 6 participants as the optimum number of participants. Where required we are happy to alter the course to accommodate more or less participants.
This Training Course is offered "in house" at the following locations:
Stoke on Trent
Croydon
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
