Further Details
Course Outcomes/Benefits of Attending:
In this course we will explore options, develop essential skills, and practice different styles associated with effective client-meeting management, building your confidence and capability in the process. By the end of this course you will be able to:
Maximise your performance as a meeting manager
Maximise the performance of client staff members attending the meeting and ensure they are aware of their responsibilities in any meeting
Effectively attend to the key planning areas required for effective meetings
Follow through the sequence to meeting productivity
Apply your knowledge and understanding of the stages required to prepare, plan and manage an effective client meeting, and be able to carryout the key activities, both task and process associated with each stage
Deliver the required outputs of each stage of the meeting
Apply your knowledge and understanding of a range of basic tools and techniques to assist you in managing a client meeting, be able to state the pros and cons of each one and will have used several in simulated meetings
Apply your knowledge and understanding of the human dimensions of 'meeting behaviour'
Build rapport and trust, establish your credibility and psychological contracts with the members of the meeting
Establish and build commitment to decisions made during the meeting
Confront and overcome difficult situations and handle difficult meeting participants
Manage meeting interruptions
Plan, carry out and review the effectiveness of your client meetings.
The Learning Experience:
A highly participative course where participants will experiment with a range of approaches and draw on each others' experiences. With a mixture of tutor input, plenary discussions, syndicate exercises and self-assessment questionnaires, each used to develop deeper understand of the issues facing consultants operating as meeting managers.
The learning experience centres around a series of practical simulated client meetings each focusing on different approaches, tools and techniques appropriate to different situations and levels of experience and motivation. The mature meeting manager will be comfortable across a range of options, and able to move smoothly between them, all the time focused on maximising the performance of their client meeting.
Meeting management skills are introduced through tutor led discussion and learning through observation and feedback.
Participants will also have the opportunity, through the use of CCTV and the self assessment questionnaires to monitor the changes in their skills and behaviour - towards effective meeting management, also known as OK meeting behaviour - during the course.
There is an emphasis on participative exploration. A handbook of best practice guidelines together with a set of 'learning helpcards' supplement this course and are also provided.
Programme Outline:
The structure of the programme can vary to meet the particular needs of the group. The most effective structure is a modular one based on the principles of action learning. In outline the course programme consists:
Setting the Scene: What constitutes effective meetings
The role of the consultant as meeting manager/chairperson and other vital roles for successful meetings
Understanding the sequence for meeting productivity
- planning
- do
- review
Making a Good Start: Key planning activities - purpose, product and process
Managing client meetings
Gaining Entry - Objective Setting and Contracting, Developing Client Trust, Establishing Rapport and Your Credibility
How to increase participation
How to maintain focus
OK meeting behaviours
Maximising creativity and group synergy
Handling conflict in meetings
Tools and techniques for effective meetings
Numerous meeting simulations
Review and post meeting evaluation options
Action Planning the application of the programme learning
Establishing follow-up learning needs.
Who Should Attend:
Anyone new to consulting together with those who wish to be able to optimise the performance of their client meetings.
Course Duration:
The programme is of two day’s duration.
Number of Participants:
At OTT Consulting we believe in providing a suitable ratio of 'trainers to participants' to maximise everyone's ability to learn. We have therefore designed all our courses to accommodate 6 participants as the optimum number of participants. Where required we are happy to alter the course to accommodate more or less participants.
Guide price
£100 per candidate per day |
