Further Details
Course Outcomes/Benefits of Attending:
In this course we will explore options, develop essential skills, and practice different styles associated with effective client-centred consulting, building your confidence and capability in the process. By the end of this course you will be able to:
Maximise your ability to successfully interact with client staff
Maximise your performance goal of developing effective relationships with clients
More effectively use the range of skills/attributes and consultant behaviours required for effective client interactions
Use a number of different behavioural strategies for improving client interaction effectiveness
Apply your understanding of a number of theoretical models for understanding yourself or others, each of which contribute to effective client interactions
Plan, carry out and review the effectiveness of your client interactions.
The Learning Experience:
This course explores in some detail a number of conceptual and theoretical behavioural strategies through the extensive use of questionnaire analysis.
Run more as a workshop using participants’ own experiences to add depth to the theoretical, tutor led input, the learning experience involves participants in self discovery discussions, practical exercises, problem solving, small and group work. There is an emphasis on self discovery and participative exploration.
A highly participative course where participants will experiment with a range of approaches based on their understanding of the theoretical models discussed. With a mixture of tutor input, plenary discussions, syndicate exercises and self-assessment questionnaires, each used to develop deeper understand of the issues facing consultants as they attempt to develop strong relations with client staff.
Participants will also have the opportunity, through the use of CCTV and the self assessment questionnaires to monitor the changes in their skills and behaviour - towards effective interactions skills - during the course.
A handbook of best practice guidelines together with a set of 'learning helpcards' supplement this course and are also provided.
Programme Outline:
The structure of the programme can vary to meet the particular needs of the group. The most effective structure is a modular one based on the principles of action learning. In outline the course programme consists:
Setting the Scene: What constitutes effective client interactions
Understanding Client Interactions and Our Behaviour
Our Attitudes
(Windows on the World, and Theory X and Theory Y)
Our Interpersonal style
(Johari Window and Ego States)
Our Working style
(Theory of Strokes and Psychological Distance)
Behavioural Strategies for Improving Client Interactions
How to Build Trust and Establish Rapport
How to Influence Others
How to Behave Assertively
How to Provide Helpful/Constructive Feedback
Action Planning the application of the programme learning
Establishing follow-up learning needs.
Who Should Attend:
Any one new to consulting, as well as those new to leadership and management roles, especially suited to those who wish to strengthen their client relationship skills.
Course Duration:
The programme is of three day’s duration.
Number of Participants:
At OTT Consulting we believe in providing a suitable ratio of 'trainers to participants' to maximise everyone's ability to learn. We have therefore designed all our courses to accommodate 6 participants as the optimum number of participants. Where required we are happy to alter the course to accommodate more or less participants.
Guide price
£100 per candidate per day |
