Assertiveness Skills
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In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.
This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive no matter what your job role, position, gender or perspective.
It is particularly recommended for anyone who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more effectively within a range of different situations.
Delegates will learn:
How to increase their self-awareness
How to deal more effectively with conflict and anger
How to make, refuse and accept requests more appropriately
how to handle negotiations more confidently
How to give and receive feedback more effectively
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Further Details
For more information, visit our website at: www.h2training.com, email us at: h2@h2training.com, or use our freephone number: 0800 0015 151
This Training Course is offered "in house" at the following locations:
Edinburgh
Hull
Leeds
Sunderland
Wakefield
York
Bradford
Huddersfield
Liverpool
Lancaster
Manchester
Oldham
Preston
Stockport
Warrington
Wigan
Cambridge
Colchester
Derby
Ipswich
Leicester
Lincoln
Nottingham
Norwich
Peterborough
Sheffield
Birmingham
Coventry
Stoke on Trent
Telford
Hereford
Northampton
Worcester
Walsall
Wolverhampton
Cardiff
Newport
Swansea
Shrewsbury
Bath
Bournemouth
Bristol
Exeter
Gloucester
Plymouth
Swindon
Salisbury
Taunton
Torquay
Truro
St. Albans
Brighton
Chelmsford
Canterbury
Guildford
Hemel Hempstead
Luton
Medway
Milton Keynes
Oxford
Portsmouth
Reading
Redhill
Stevenage
Slough
Southampton
Southend on Sea
Tonbridge
Bromley
Croydon
Dartford
London E
London EC
Enfield
Harlow
Ilford
Kingston upon Thames
London N
London NW
Romford
London SE
Sutton
London SW
Twickenham
Southall
London W
London WC
Watford
Guernsey
Jersey
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
