Further Details
Introduction
The demands of managers within business require them to achieve their business and personal objectives through the best use of all resources available to them; to be able to harness necessary technological processes; manage financial resources and display a maturity to manage the most challenging resource – people.
Often the individuals required to help achieve objectives are outside the direct line control of the manager. The ultimate use of positional power in these cases is not, therefore an alternative. In addition, difficulties can be encountered when the manager requires the co-operation of individuals and / or departments that choose not to or do not see it as their role to fulfil the requests of the manager. Moreover, perceptions can often seem to offer the conclusion that other parties deliberately confound the work of the manager. Managing within a situation of conflicting roles and personalities can easily give rise to conflict and hostility, particularly when other’s agendas or objectives differ from that of the manager. These impasses can lead to breakdown in communication, open hostility and subsequent non-achievement of job requirements.
The purpose of both two-day workshops is to help delegates clarify, communicate and achieve that which is required for mutual co-operation in task management.
Objectives of the Workshop – Junior Managers
The workshop aims to provide all delegates with the necessary tools to manage and influence other parties in helping achieve tasks and objectives. It will enable delegates to:
· Understand the necessary requirements of and need for positive self worth
· Take personal responsibility for creative problem solving during communications
· Create an environment of high trust and open communication
· Negotiate “win/win” solutions with other parties in an atmosphere of mutual respect
· Understand the nature of negative emotions and their manifestation during high-stress situations
· Eliminate negative emotions
· Influence without authority
· Manage conflict through the application of assertive behaviour
· Display high emotional maturity during high stress; its benefits and drawbacks
· Eliminate personal stress
· Clarify and communicate objectives and requests – written and spoken
· Give and receive evidence-based feedback
The following outline is offered as a method of achieving the workshop objectives:
Workshop Outline – Junior Managers
The Gates of Perception
· Introductory exercise in distinguishing facts from perception
· The politics of power – what is power? Who has it ?
Positive Self – Worth – “You can’t give away what you haven’t got”
· The importance of self worth and personal integrity
· Positive self-image
· Taking 100% responsibility – avoiding blame
· Creating high trust and open communication
Creative Problem-Solving
· Understanding the problem
· Defining the problem
· Owning the problem
· Sharing the problem
· Techniques for problem-solving – creative thinking through picking mental locks
Handling Difficult Conversations
· Establishing the facts
· Creating rapport – non-verbal communication: active listening
· Dealing with behaviour, not personalities
· Giving information – welcome and unwelcome
· Setting standards
· Evidence based feedback
· Handling conflict – Negative feelings: Discrepancies: “Broken Record”: Saying “NO”
· Handling Stress
· The Nature of Stress
· Personal Stressors
· Managing Personal Stress
· “Getting real” with Positive Inner Dialogue
· Eliminating negative emotions
· Negotiating solutions
· Negotiation strategies
· Workable compromise
· Trading variables
· Agreeing the “deal”
The principles of written and verbal communication
Clarifying actions
Rapport in Writing
Objectives of Workshop – Senior Managers
The workshop will further develop the influencing skills of the senior managers It will encourage the delegates to adopt a more strategic approach to their day to day tasks and by the end of the workshop delegates will be able to:
· Understand the nature of power in organisations – its uses and abuses
· Consolidated the application of flexible leadership
· Create and develop a work environment of high trust and open communication
· Understand the value of clear vision and clear communication
· Examine the nature of personal authenticity – what it means, how it affects communication
· Use the skills of assertiveness behaviour to gain “win/win” negotiations
· Be aware of levels of change and their power
· Manage emotions in stressful situations
The following outline is offered as a method of achieving the workshop objectives:
Workshop Outline – Senior Managers
The Politics of Power
· Leadership in the 20th Century
· Positional Power – uses and abuses in task management
· On flexible Leadership
· Trust and Communication
· Authority and Influence
· Taking 100% responsibility – avoiding blame
· Creating Empathy
Personal Power
· Personal goals and values
· Creating a positive self image
· Positive inner dialogue
· Personal visioning
Dealing with People
· The power and authenticity – honesty: integrity: intimacy
· Self-worth and the other
· Awareness and disclosure in building relationships
· Showing commitment
· Dealing with worry
Working with Assertiveness
· What is assertiveness ?
· Benefits to the organisation of assertive behaviour
· Techniques of assertiveness in managing conflict
· Being consistent
Advanced Negotiating
Levels of Change and their effect in negotiating
· Environment
· Behaviour
· Capability
· Belief
· Identify
Learning Methods
The nature of the objectives to be fulfilled by the Bank of Scotland suggests each workshop is required to be highly innovative, participative and interactive. Learning will be applied and consolidated by a mixture of group discussion, written exercise case study and video role-play with evidence based feedback. All delegates will be required to take part in a post-workshop project to ensure learning can be applied and consolidated.
Guide price
£1,425.00 for up to 6 delegates (includes all pre-course consultancy) |
