Communication In The Workplace - BTEC Level 5 Unit

This unit is made up of 3 modules (see descriptions below) which can be taken as stand-alone subjects or which can form part of our BTEC Diploma, Certificate & Award In Management Studies.

The whole unit is usually completed in 60-85 study hours.

Module 1 - Communication in an organisation. (Approx 25–35 hrs)

Explore the range of processes of communication used within a team. You will learn how to analyse communication barriers and team weaknesses. You will also learn how to make recommendations for improvement.

Includes:

• Introduction To Workplace Communications
• Communication Barriers
• Management Research
• Sources of Information
• Making Sense of Qualitative Data
• Making sense of Quantitative Data
• Understanding Quantitative and Qualitative Data
• Communication Systems and Processes
• Workplace Communication Structures
• Culture in the Workplace
• Adapting to Improve Your Workplace Communication

Module 2 - Interpersonal Communication. (Approx 20 – 30 hrs)

You will learn how to improve your own written and oral communication skills through study and a range of activities. You will develop other communication skills, including presentation skills, meetings management, networking, conferencing. You will also develop and justify a plan for the implementation of improvements.

Includes:

• Introduction to Interpersonal Communication
• Written Communication
• Active Listening
• Questioning Skills
• Types of Meetings
• Leading Effective Meetings
• How to Deliver Effective Presentations
• Using Visual Aids
• Presentation Skills

Module 3 - Managing Internal and External Workplace Communication. (Approx 15 – 20 hrs)

You will develop the skills needed to plan agreed improvements to workplace communications; to implement the plan and develop appropriate measures to monitor and evaluate success.

Includes:
• Managing Internal Workplace Communication
• Managing External Workplace Communication
• Importance of Information
• What is Knowledge?
• Information Management
• Planning Information Exercise

Delivery:	Unknown
Category:	Business Communication