Customer Service Training
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Customer Service Training Workshop
Does Your Company Provide Quality Service?
Quality Service to Customers: The Key to Success In Any Economy
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
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Further Details
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
Define It – What should Quality Service look like in your world
Build It – Start immediately implementing your new level of service
Sustain It – Once you are king of your mountain let’s stay there
Increase the number of transactions your clients make with you
Increase the order value of each client transaction
Increase the number of clients you have
Sandler Certified Quality Service
Sandler Master Class In Customer Quality Service
4 hour practical interactive training workshop including refreshments and course materials £255 + VAT
First 5 bookings will receive a free copy of “Sandler 49 Rules” book and a complimentary invitation to a Sandler Sales Workshop.
This Training Course is taught in classrooms in the following locations:
Edinburgh
Plymouth
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
