Further Details
By the end of the course you will be able to:
· Recognise and deal effectively with conflict situations at work
· Deal with aggressive behaviour
· Understand negotiating styles
Elements of the course:
· Creative and destructive conflict
· Messages about conflict
· Attitudes, values and expectations
· Patterns of conflict at work
· Aggression and assertion
· Predicting sources of conflict
· Preventing conflict
· Your conflict style
· Styles of conflict resolution
· Planning to handle conflict
Guide price
£1,425.00 for up to 6 delegates (includes all pre-course consultancy) |
