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Effective Communication Skills

Training Courses

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Training course summary

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Course Objective: the usefulness of effective communication skills is that they can be applied to any working environment or situation. The techniques learnt on this course will help the delegates to communicate effectively in a number of different environments. They will become more aware of how important good communication is and how situations can be affected by poor communication. The course is practical and interactive and gives the delegates the confidence to use what they have learnt immediately. Complementary Courses: Customer Care, Creative Presentation & Performance

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Intermediate

Further Details


· Why is good communication so important ?

· Structure and conditions for effective communication

· Talking and communicating – Understanding the difference

· The danger of communicating with “boxes”

· Understanding and avoiding passive and aggressive behaviour

· How to create genuine two-way dynamic communication

· Developing your listening skills

· Learning to say No!

· Communication in difficult situations

· Interaction between the team

· Identifying areas for team development

· Practical exercises and analysis throughout both days


Guide price

£1,425.00 for up to 6 delegates (includes all pre-course consultancy)

 

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