Reception Skills Level 1
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Reception Skills Level 1
The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively.
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Further Details
By the end of the course you will be able to:
Describe the receptionist role in your company
Be an ambassador for your company
Understand the importance or receiving and greeting visitors
Provide information and advice to visitors and guests
Handle enquires effectively
Follow routine administrative procedures
Deal effectively with security and safety issues
Practice good telephone skills
Care for your customers
Deal with aggressive an awkward customers and visitors
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
