Key steps to increase confidence & develop assertion

Understand the difference between Assertive, Aggressive and Submissive behaviour
Identify your own response when faced with difficult situations
Use skills to modify your responses when appropriate
Have the confidence that you will always cope, what ever the situation
Negotiate solutions to problems with others more effectively by using a range of assertiveness techniques
Utilise the BC assertion model™ to verbalise needs effectively
Feel at ease whatever the business or social situation
Verbalise your needs in an effective manner
Be able to speak up more when it counts
Utilise outcome based language to influence people more effectively
Handle criticism and conflict in a more constructive way
Understand more about behaviour and motivation so that you can cope with difficult situations and people
Say 'No' more effectively and without being seen as uncooperative
Be more confident whoever you are communicating with