Conflict management training course
Is it true that some of your managers do not manage conflict very well?
Instead, do they sometimes mis-manage conflict and make the situation worse?
Conflict in your teams is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles.
On this course, you will learn exactly how to handle conflict situations and difficult people.
You will learn what to do:
If you sometimes say to yourself “I know what I mean but I can’t explain it”
If you believe that the conflicts may sometimes be based on a miscommunication
If you have to handle strong, confident characters that you find difficult to deal with
If you have to handle moody, emotional characters that you also find difficult
If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much ; or
If you leave it and just hope the situation will resolve itself
If you wait and wait and wait ....and then let rip!
If you are unsure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then the course will be a benefit.
Benefits of this Conflict Management Course
You will feel more confident during all conflict situations.
You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
You will avoid all the perils and costs of a badly managed conflict situation.
You will feel happy to handle conflict situations involving even the most difficult people.
Conflict management course agenda
AM Resolving conflicts based on poor communication
The need to act from professional principles not by your feelings or mood
The need for clear communication
How to define your meaning and avoid miscommunication
Focus on what CAN BE DONE, not on what cannot be done
Distinguish between legitimate criticism and cynicism
How to improve your listening skills
PM Resolving conflicts based on poor behaviour
Remember to let them save face
How to use factual language, NOT emotionalised, highly charged language
Always prepare your message in advance
Always give them a specific “way out” of the conflict situation
Distinguish between “reasons” and “excuses” for not doing something
Learn when to compromise and when not to
Watch the body language and listen for the voice tone
Keep control of yourself.
This Training Course is taught in classrooms in the following locations:
Guide Price: £325 per delegate day
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