Managing the Discipline & Grievance Process
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Course Objectives:
Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual. This course uses examples to demonstrate to delegates when the process should be instigated and the appropriate methods to employ to effectively manage the Discipline & Grievance process to try and avoid the final course of action - the Industrial Tribunal.
Contents:
Legislation overview
the discipline and grievance procedure
the role of ACAS
employee rights
industrial tribunals
rules and procedures
misconduct/incapability
fair, constructive and unfair dismissal
questioning techniques
communication skills
planning the interview
The Interview process includes
Opening the interview
Creating the right atmosphere
Clarification of background data
Probing techniques
Listening skills
Controlling the interview
Gathering information
Flow of information
Gathering evidence for all criteria
Recording the information
The Assessment process includes
Evaluating evidence
Information reported
Validity
Removing personal bias
Clear reporting of relevant evidence for each area
The involvement between management and HR for necessary action
The use of counselling
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Further Details
Who should attend:
All organisations with employees should have at least one individual at Managerial or a more senior level, capable of conducting the Discipline & Grievance process to try to avoid situations which may unnecessarily lead to an Industrial Tribunal.
Course benefits:
This programme covers legal compliance with the requirements of the Discipline & Grievance process and delegates will learn and practice through role-play sessions, appropriate methods and techniques to plan and conduct disciplinary interviews; make considered assessment and at all times recognise the employee's rights in grievance issues.
Understand how to conduct hearings professionally
Enhance the professionalism of the team and the organisation making it a better place to work
Prevent problems escalating
Ensure that hearings are conducted fairly to enable just decisions to be made
Decrease the possibility of successful tribunal claims
Enable managers to deal more effectively with stressful situations
This Training Course is taught in classrooms in the following locations:
Belfast
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
