How to maximise your potential at work
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Course Objectives:
People work effectively for those who involve and encourage them to maximise their own potential. We all have different ways of behaving and acting towards each other, and sometimes these are not fully understood and responded to in the best way. However, sometimes people need to learn to take responsibility for their behaviours and to adapt those to the needs and requirements of their jobs. This workshop helps inspire people and gets them to see how their personal goals link to the goals of the team and the organisation. It aims to give you the skills to ‘read’ people to achieve win-win situations at work.
Contents:
This highly participative and practical programme gives people the tools, confidence-building and personal behaviour management skills to work well with each other. We work with staff on current issues and can build the programme to meet current needs and issues.
Introduction to transactional analysis
Understanding why conflict is inevitable but can be positive
Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations
Effective team working
Using the GROW model in coaching
Introduction to NLP (neuro-linguistic programming)
How behaviour and personality influence the way people communicate
Exercises and role play of current situations
Turn positive action into positive habits & turn setbacks to your advantage
Take personal responsibility for what you know and what you need to find out and feed back
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Who should attend:
This course is targeted at anyone in an organisation who can benefit from improving their interpersonal skills with their team, their customers and their colleagues.
Course benefits:
Delegates who attend this course benefit from a better understanding of:
Their own personal confidence and personal effectiveness
Develop successful coaching strategies for working in their teams, with their customers and their colleagues
Hone the interpersonal skills crucial to successful relationships in the workplace
How to build rapport - sounding friendly and confident
Dealing with potential conflict situations
Hearing and listening techniques - clarifying with questions
Speaking clearly, speed and pace, reinforcing main points
Checking and understanding
