Communication At Work
If you're unsure about your English in an office environment, this is the course for you!
In approximately 6 hours of study time, you'll relearn basic points of English grammar including the correct use of the apostrophe and subject and verb agreement; how to handle yourself on the phone including how to deal with difficult people; how to communicate through body language and how to structure business emails.
The aim of the course is to give you the confidence and skills to start applying for and getting office jobs.
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Further Details
Lesson One: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe.
Lesson Two: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing
Lesson Three: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
