Managing Challenging Behaviour

CONTENT:

Exploring some of the causes and triggers to
aggression amongst client groups.

Recognising the early warning signals of impending
aggressive or challenging behaviour

Practice how to remain in control in the face of
aggressive behavior

Exploring the skills of listening, questioning and
empathy as a means of calming and engaging an angry
service user

Exploring how controlling body language, voice and the
use of space can exert a positive influence on people

Identifying the use of assertive techniques in being able
to challenge inappropriate behavior and gain
compliance with your requests

Describing a range of skills used to defuse aggression
or high states of anxiety in others

BENEFITS:

Reduced risk of litigation

Improved safety of staff

Increased confidence of staff in dealing with aggression
and violence