Credit Control
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Anyone who has responsibility for credit control and/or debt collection in their organisation.
Cash flow provides an organisation with its ‘oxygen’ – a lack of it causes suffocation and possibly, bankruptcy.
One of the key elements in ensuring healthy cash flow is effective credit control.
This one day workshop looks at ‘best practise’ in credit control and aims to give delegates the necessary skills and knowledge to manage creditors effectively.
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Further Details
Learning Objectives
By the end of this course you will be able to…
• Demonstrate a clear understanding of the ‘payment cycle’.
• Understand ‘best practise’ in credit control and debt collection.
• Make effective credit control calls.
• Deal with reluctant payers.
• Understand the relevant legislation.
Course Content
• ‘Fear of asking’ – cash flow blackmail.
• Understanding the payment cycle.
• Defining your payment terms and credit limits.
• Making credit control calls – effective telephone skills.
• Dealing with stubborn payers.
• Understanding the legislation.
This Training Course is taught in classrooms in the following locations:
Leicester
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