Assertiveness
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Those who need to act in a more assertive manner.
How managers come across to staff and how staff come across to customers can have a big impact on business results.
Our behaviour in the workplace can impact on sales, productivity, staff retention, absenteeism and managing change.
The skills of assertiveness can unlock the true potential of an organisation.
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Further Details
Learning Objectives
By the end of this course you will be able to…
•Understand what Assertiveness is
•Understand other Behaviour Styles
•Demonstrate the skills of Assertiveness
Course Content
• What is assertiveness?
• Rights and responsibilities in Assertiveness
• Assertion and you
•Behaviour styles
•Non-Assertive Behaviour
•Aggressive Behaviour
•Assertive Behaviour
•The “Risks” of Confrontation
•Degrees of Confrontation Risk
•Constructive Conflict
•Making and refusing Requests
•Giving and Receiving Praise and Compliments
•Changing a Negative Self Image
•Positive Statements
•A Checklist for Speaking Up
This Training Course is taught in classrooms in the following locations:
Leicester
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