ITIL Foundation V3
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This 3-day course is for IT professionals who wish to gain foundation level of knowledge of the ITILŪ V3 terminology, structure and basic concepts and comprehension of the core principles of ITILŪ practices for Service
Management. The ITILŪ Foundation certificate in IT Service Management is not intended to enable the holder of the certificate to apply the ITILŪ practices for Service Management without further guidance. It also provides delegates with an opportunity to gain a recognised entry-level
professional qualification in IT Service Management.
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Attendance on this workshop and successful completion of the education and examination components related to this certification will enable delegates to gain competencies in the following:
Service management as a practice
(comprehension)
Service lifecycle (comprehension)
Key ITILŪ principles and models
(comprehension)
Generic ITILŪ concepts (awareness)
Selected processes (awareness)
Selected roles (awareness)
Selected functions (awareness)
Technology and architecture (awareness)
ITILŪ qualification scheme (awareness)
Prepare to undertake the ISEB examination
for the ITILŪ Foundation Certificate.
