The Key Principles for Performance Measurement
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Learn how to design highly effective performance management systems that will inspire and motivate each team member to achieve leaps in performance through a structured approach focused both on people and systems. The need to manage and improve performance is a constant requirement for organisations today and this course provides the essential foundation to managing these leaps in performance improvement.
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This course is relevant to all levels within your organisation, including those who manage and supervise daily key activities and can be tailored to the needs of your organisation.
You will learn how to:
* define key success factors (KSFs) which will boost value for your business
* motivate your team
* identify as a team the business' best possible performance, in all key areas
* act and learn to improve performance in leaps rather than incremental steps
* distinguish what makes highly effective key performance indicators (KPIs) for your business
* set the optimum point (target) while consistently securing team 'buy-in'
* understand the relationship between measuring, reporting and action planning
* analyse performance management systems and identify management opportunities without requiring new adminstrators / analysts
* avoid the common pitfalls of performance management
This is an interactive session with group work as follows:
1. Identify KPIs and the possible targets
2. Follow a case study to create a performance management system
3. Identify benchmarking opportunities
4. Develop a performance management system for your operation
