2262 - Supporting Users Running Applications on Microsoft Wi
This two-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.
This is the first course in the Business Intelligence curriculum and will serve as the entry point for other courses in the curriculum.
Configure and troubleshoot applications
Troubleshoot application installation problems
Configure and troubleshoot e-mail account configurations
Configure and troubleshoot Internet Explorer
Configure the operating system to support applications
Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data
Resolve issues related to customizing Outlook Express
Resolve issues related to customizing the operating system
Configure and troubleshooting connectivity for applications
Configure application security
Troubleshoot the TCP/IP protocol
Set application compatibility settings
Configure and troubleshoot Outlook Express
Configure and troubleshoot file system access and file permission problems on multi-boot computers
Resolve issues related to usability of applications.
Resolve issues related to customizing Internet Explorer
Identify and troubleshoot problems related to security permissions
Answer end user questions related to application security setting
This Training Course is taught in classrooms in the following locations:
Guide Price: £750 + vat