Further Details
After this training course, delegates will be able to:
•Identify the advantages and disadvantages of using the telephone
•Create a positive impression with clients and customers
•Develop relevant skills in communicating technical information efficiently and effectively over the telephone
•Develop listening skills to help them understand what the customer is saying
•Understand what the customer really thinks and measure their satisfaction
•Use voice control to maximise effectiveness
•Deal with enquiries, complaints and take messages quickly and effectively
•Deal with customer dissatisfaction
Guide price
private courses from £825 + vat |
