Secretarial Skills
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A successful Secretary/Administrator needs to be good at communicating, co-ordinating and planning in order to support the team. This course helps develop those skills so that you can contribute and support your team more effectively.
Suitable for administrators or secretaries who are looking to expand their skills.
Course duration: 2 days
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Further Details
Benefits;
By the end of this course you will be able to:
Manage your time effectively and deal with conflicting needs
Return to the workplace with increased self-confidence
Build rapport and effective working relationships
Course Contents;
Why time management is important
Understanding your responsibilities
Developing a persuasive style
Assertiveness - How to deal with colleagues and senior staff members
Telephone techniques - Using a professional approach
How to correspond correctly
This Training Course is taught in classrooms in the following locations:
Chester
Croydon
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
