Customer Service - Handling Telephone Calls
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This two day course is designed for customer service providers who speak to customers or clients via the telephone.
The aim of the course is to help delegates improve their skills and make their communication more effective.
Course duration - 2 days
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Further Details
Benefits;
By the end of this course you will be able to:
Put into practice within your workplace your new skills
Handle virtually any customer situation
Demonstrate empathy with the customer and build rapport
Have the confidences to deal positively with a customer
Course content;
Customer service as a necessity rather than a nicety
Examples of good and bad service experiences and their consequences
Learn the key impression points
Listen, gain understanding, show empathy and build rapport
Deal with challenging situations positively
Manage complaints
Build an assertive approach to guarantee win / win outcomes
Maintain professionalism
Develop your own personal action plan
This Training Course is taught in classrooms in the following locations:
Chester
Croydon
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
