Developing People
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A three-day workshop, developing participants’ ability to enhance the performance of individuals within and around their teams.
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Further Details
By the end of the course, participants will:
Recognise and understand the factors that can affect effective performance and be able to apply that knowledge to the management of individuals.
Have developed and practiced skills of giving feedback, listening with empathy and managing rapport in the context of effective appraisal.
Have understood and applied the process of effective coaching.
Understand the process of counselling.
Set realistic and relevant action plans to apply the learning back at work.
Content includes:
The role and function of a manager
Understanding perceptions and paradigms
The Four Keys of Management
Understanding behaviour
Managing empathy and rapport
Techniques for giving and receiving feedback
Coaching skills and techniques
Managing appraisals
Exercises that put theory into practice are used during the module
This Training Course is offered "in house" at the following locations:
Lancaster
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
