Introduction to Management

Workshop Overview





This 2- day workshop uses the ‘Triple Concept of Quality Service’ management model and is based on the principle of the satisfaction of client’s needs and the fundamental interaction between perception and performance. The model acknowledges the existence of three clients: the internal, the external and the managerial one.





The management model is effective in different areas such as marketing basics, sales skills, customer care, team management, process of change management. When applied it leads to an


“eco-centred” mentality, to re-assessment and creativity.








Workshop Objectives





To define the concept of perception and explain the impact of perceptions on individual efficiency and on the organisation.





To describe the three changes of perception as an accelerator to a deep and durable culture of service development.





To formulate a personal commitment for action to change inside the organisation.

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