Further Details
Objectives:
By the end of the workshop delegates will be able to-
· Identify the main causes of negative behaviour
· Handle specific issues such as anger, conflict and aggression
· Gain increased confidence in the use of the key skills Questioning, Listening, Feedback and Assertion
· Manage people in a positive manner through generating mutually acceptable outcomes and ‘new behaviour’
CONTENTS:
· Delegate and tutor introductions
· Delegate objectives
· What do we mean by negative behaviour?
· Possible causes of negative behaviour
· “Have they always been difficult?”
· Causes of inter-personal/organisational conflict
· Introduction to Cause and Effect analysis
· The Key Skills
· Action Planning/implementing/monitoring with employee
· If all else fails?
· Discussion of delegate issues
· Exercises, case studies, role plays
· Delegate Action Planning
· Course review and evaluation
Duration: 1.0 day
Guide price
£695.00 Per day max. 10 delegates |
