Supervisory / Team Leader Training

By the end of this course delegates will be able to:

Confidently supervise and lead their work colleagues
Create a higher team moral
Understand what part a supervisor has to play in the organisation
Delegate tasks in the right way to others
Communicate at a higher level
Learn to motivate teams rather than individuals
Understand different team members types
Share their new knowledge with others in the workplace
Motivate their team to achieve business success

Course content:

Clarifying the role of the supervisor – what they should be doing!
Internal team relationships
How to communicate up and down the management chain
The “right” way to delegate to others
Team Member Types
Stages of team formation
Team working – The importance of team members and how to manage them
Motivation styles
How to manage “friends” and colleagues
Useful and practical exercises
Discussion scenarios

Team and individual task exercises:

Understanding internal relationships
A range of self assessment questionnaires linked to the core content
Communication task – The Questions
Delegation – How to Plan/Organise/Motivate/Control
Delegation scenario – Team discussion
The qualities and traits of an exceptional supervisor
Leading high performances – Team discussion
Listening exercise
Motivational scenario – Team discussion
Motivation styles – Understanding their own and how to manage other styles
Team activity: Designing and building a free standing bottle holder
Delegate action plan – what are they going to use in their day to day role

Comprehensive delegate handout packs, containing practical and well written theory.

Duration:
Two day course – Contact us for the next course date and venue.