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5 Telephone Skills courses found

1
Reception Skills & Customer Care (Ref: CS14)
Emphasis is not always placed on the importance of the role receptionists play in relation to building and maintaining customers. Receptionists themselves, can often undervalue their role and the contribution they make, they may be aware...
Delivery: In House, Public,
Area: Wales, All Areas,
Supplier: SYNERGY:TS LTD
Effective Telephone Skills (Ref: CS07)
Useful for developing or refreshing the techniques and skills necessary to make and receive calls effectively and professionally on the telephone. The course has been designed to help staff, in any role or department, to handle calls pro...
Delivery: In House, Public,
Area: Wales,
Supplier: SYNERGY:TS LTD
Handling Clients Effectively over the Telephone (Ref: CS08)
Helps delegates develop the professional interpersonal and communication skills required to deal with clients over the telephone with confidence. Delegates will learn the communication skills required to control calls and gain facts, so...
Delivery: In House, Public,
Area: Wales,
Supplier: SYNERGY:TS LTD

DEVELOPING EFFECTIVE TELEPHONE SKILLS
Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted. It is the way we speak to most of our customers, the way relationships ...
Delivery: In House, Public,
Area: All Areas,
Supplier: Training and Development Solutions (UK) Ltd
Telephone Techniques
This course aims to enhance delegates telephone skills and is designed for all staff who answer the telephone. Course content includes: How to answer the telephone professionally, how to take clear and accurate messages, how to handle call...
Delivery: In House, Public,
Area: North West England, All Areas,
Supplier: Alliance Learning
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