Narrow your results
Clear Options
Course Type
Study Method
Region
Full Time Telephone Skills Courses
Telephone Skills is Proudly Sponsored by
Learn Telephone Skills. Click our logo to see the range of Telephone Skills training courses that CourseMonster offer.
Professional Telephone TechniquesThis is a highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The... |
|||||||
|
 |
||||||
Effective Call Handling SkillsMore and more customers and businesses are seeing the telephone as a quick and effective resource in building profitable and long lasting relationships. The telephone is a vital tool not only in promoting your business but for customer rete... |
|||||||
|
|
||||||
Telephone TechniquesThis course aims to enhance delegates telephone skills and is designed for all staff who answer the telephone. Course content includes: How to answer the telephone professionally, how to take clear and accurate messages, how to handle call... |
|||||||
|
|
||||||
Professional Telephone TechniquesWho is it for?A course for any frontline staff wanting to improve their telephone communication skills. What is it about?An unhappy customer whose problem is solved professionally by a skilled telephone operator ... |
|||||||
|
|
||||||
Telephone Techniques - how to handle whatever the telephone throws at youThe course is suitable for anyone who could be asked to take a detailed message, handle an awkward caller or a complaint. This could be a receptionist, a credit controller or a manager. If you want to increase customer satisfaction and t... |
|||||||
|
|
||||||
TELEPHONE TECHNIQUES - Maximising Your Impact Over The TelepProject a positive professional image of themselves and ultimately their organisation, over the telephone Select the most appropriate communication style to handle difficult callers and achieve the best outcome for the situation Control a... |
|||||||
|
|
||||||
Call Centre Credit Collections (Reference: RYT-1033This Redbridge and York workshop will cover a number of key subjects including: understanding debtor psychology, developing effective verbal communications, contact management and retaining full call control, tackling and resolving challeng... |
|||||||
|
|
||||||
Professional Telephone Skills* The deadly sins of telephone behaviour * Excellent message taking * Handling nerves on the phone * Positive vocabulary * Telephone assertiveness * Questioning skills * Listening skills * Voice contr... |
|||||||
|
|
||||||
Telephone Techniques Open CourseGood telephone technique is important and the impression made on the telephone can have a major impact on business success. This course aims to help people confidently and effectively communicate using the telephone. Through active part... |
|||||||
|
|
||||||
Telephone Techniques CourseGood telephone technique is important and the impression made on the telephone can have a major impact on business success. This course aims to help people confidently and effectively communicate using the telephone. Through active part... |
|||||||
|
|
||||||
Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
Do you run a Telephone Skills training course?
Add details of your training
courses, seminars and distance learning on Courses Plus for free and
start benefitting from free targeted enquiries almost immediately.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
