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Telephone Skills Courses in North East England
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Professional Telephone Techniques (58659)When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how t... |
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Reception and Telephony SkillsThis course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professi... |
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Telephone SkillsEffective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of your organisation's success. Many people are unaware of the image they portray whilst involved in telep... |
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Using the Telephone as a Sales ToolVirtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how the tel... |
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Call Centre Credit Collections (Reference: RYT-1033This Redbridge and York workshop will cover a number of key subjects including: understanding debtor psychology, developing effective verbal communications, contact management and retaining full call control, tackling and resolving challeng... |
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Telephone TechniquesBy following the guide lines of this course you will have gained the skills to become an expert at telephone techniques. You will be able to handle difficult situations and deal with any type of client.... |
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Telephone TrainingDealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another comp... |
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Telephone Customer Service SkillsThis course focusses on developing the skills needed to project a professional image of you and your company. ... |
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ACHIEVING SALES ON THE TELEPHONEAchieving sales on the telephone in telesales environments requires a special set of sales skills. This popular 'Achieving Sales on the Telephone' training course enables delegates to develop their telephone selling skills and self-confiden... |
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DEVELOPING EFFECTIVE TELEPHONE SKILLSDeveloping effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted in the way we speak to our customers, the way relationships are forged o... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
- Leadership Training courses
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