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Telephone Skills Courses in North East England
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Learn Telephone Skills. Click our logo to see the range of Telephone Skills training courses that CourseMonster offer.
Reception and Telephony SkillsThis course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professi... |
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Professional Telephone TechniquesThis is a highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The... |
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DEVELOPING EFFECTIVE TELEPHONE SKILLSDeveloping effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted in the way we speak to our customers, the way relationships are forged o... |
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Telephone SkillsEffective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of your organisation's success. Many people are unaware of the image they portray whilst involved in telep... |
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Telephone TechniquesA one day Telephone Techniques Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult situations... |
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Professional Telephone Techniques (Ref: 58659)When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how t... |
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Telephone SkillsThis half day telephone skills training course has been created from our full day telephone techniques training course. ... |
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Telephone Customer Service SkillsThis course focusses on developing the skills needed to project a professional image of you and your company. ... |
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Call Centre Credit Collections (Reference: RYT-1033This Redbridge and York workshop will cover a number of key subjects including: understanding debtor psychology, developing effective verbal communications, contact management and retaining full call control, tackling and resolving challeng... |
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ACHIEVING SALES ON THE TELEPHONEAchieving sales on the telephone in telesales environments requires a special set of sales skills. This popular 'Achieving Sales on the Telephone' training course enables delegates to develop their telephone selling skills and self-confiden... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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