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In House Telephone Skills Courses
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Learn Telephone Skills. Click our logo to see the range of Telephone Skills training courses that CourseMonster offer.
Telephone TechniquesABC Training Solutions delivers effective call handling training at your premises from £90 per delegate.... |
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Professional Telephone Techniques (58659)When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how t... |
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Tele-Marketing TrainingA one-day in-company workshop This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored cour... |
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Answering the Telephone TrainingA one-day in-company workshop This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course... |
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Telephone Call HandlingTelephone Call Handling Turning good morning into good business 1 Day - On Request ... |
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Beginners' Call HandlingBeginners' Call Handling teaches delegates basic skills and techniques to enable new and less experienced call handlers to deal with inbound customer service calls confidently and professionally. ... |
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Advanced Call HandlingWM Training's Advanced Call Handling one-day training course will provide a communication toolkit for more experienced customer service call handlers. ... |
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Managing Telephone AggressionA one day course for staff working at call centres or tasked with answering calls from customers and service users where the potential for aggression and conflict is present. Includes the backgrund & effects of aggressive call handling, co... |
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Telephone TechniquesBy following the guide lines of this course you will have gained the skills to become an expert at telephone techniques. You will be able to handle difficult situations and deal with any type of client.... |
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Telephone TrainingDealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another comp... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
- Leadership Training courses
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