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In House Telephone Skills Courses
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Learn Telephone Skills. Click our logo to see the range of Telephone Skills training courses that CourseMonster offer.
Telephone TechniquesEffective call handling for around £90 per delegate.... |
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Effective Telephone TechniquesThis interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisatio... |
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Telephone Skills Training (1 day)Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the custom... |
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Telephone Techniques - how to handle whatever the telephone throws at youThe course is suitable for anyone who could be asked to take a detailed message, handle an awkward caller or a complaint. This could be a receptionist, a credit controller or a manager. If you want to increase customer satisfaction and t... |
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Professional Telephone Skills - Dealing With Difficult CallersUnhappy or difficult customers can reflect on both your business and your staff if dealt with badly or if taken personally. “It Takes Months to Find a Customer … And Seconds to Lose One” . This participative course is designed for al... |
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Professional Telephone Techniques (Ref: 58659)When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how t... |
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Telephone SkillsThis half day telephone skills training course has been created from our full day telephone techniques training course. ... |
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Call Centre Credit Collections (Reference: RYT-1033This Redbridge and York workshop will cover a number of key subjects including: understanding debtor psychology, developing effective verbal communications, contact management and retaining full call control, tackling and resolving challeng... |
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Professional Telephone Skills* The deadly sins of telephone behaviour * Excellent message taking * Handling nerves on the phone * Positive vocabulary * Telephone assertiveness * Questioning skills * Listening skills * Voice contr... |
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Telephone Techniques CourseGood telephone technique is important and the impression made on the telephone can have a major impact on business success. This course aims to help people confidently and effectively communicate using the telephone. Through active part... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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