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Telephone Skills Courses
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Learn Telephone Skills. Click our logo to see the range of Telephone Skills training courses that CourseMonster offer.
Telephone TechniquesBy following the guide lines of this course you will have gained the skills to become an expert at telephone techniques. You will be able to handle difficult situations and deal with any type of client.... |
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Beginners' Call HandlingBeginners' Call Handling teaches delegates basic skills and techniques to enable new and less experienced call handlers to deal with inbound customer service calls confidently and professionally. ... |
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Advanced Call HandlingWM Training's Advanced Call Handling one-day training course will provide a communication toolkit for more experienced customer service call handlers. ... |
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Managing Telephone AggressionA one day course for staff working at call centres or tasked with answering calls from customers and service users where the potential for aggression and conflict is present. Includes the backgrund & effects of aggressive call handling, co... |
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Telephone SkillsThis half day workshop is tailored to help those who are new to an office environment and need to learn to promote a corporate image. The course will help individuals learn the importance of a good telephone communication skills and the ... |
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Using the Telephone as a Sales ToolVirtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how the tel... |
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Call Centre TrainingMaking a positive first impression and providing top quality customer service often depends on how people communicate over the phone. Perspect’s call/contact centre training workshop provides a choice of hands-on activities that are des... |
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Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
