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Telephone Skills Courses
21 Telephone Skills Training Courses found |
Effective Telephone TechniquesThis interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisatio...
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Telephone Skills Training (1 day)Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the custom...
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Telephone TechniquesThis course is designed to raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. An excellent addition to any sales and telesales training program. ...
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TELEPHONE TECHNIQUES - Maximising Your Impact Over The TelepProject a positive professional image of themselves and ultimately their organisation, over the telephone Select the most appropriate communication style to handle difficult callers and achieve the best outcome for the situation Control a...
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DEVELOPING EFFECTIVE TELEPHONE SKILLSDeveloping effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted. It is the way we speak to most of our customers, the way relationships ...
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Fundamentals of telecomsPrepared specifically for those with a limited knowledge of the industry, this intensive 2-day course provides a comprehensive and easy-to-digest grounding in the history, technology and practice of telecoms. ...
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Telephone TechniquesThis course aims to enhance delegates telephone skills and is designed for all staff who answer the telephone. Course content includes: How to answer the telephone professionally, how to take clear and accurate messages, how to handle call...
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Effective Call Handling SkillsMore and more customers and businesses are seeing the telephone as a quick and effective resource in building profitable and long lasting relationships. The telephone is a vital tool not only in promoting your business but for customer rete...
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Professional Telephone TechniquesWho is it for?A course for any frontline staff wanting to improve their telephone communication skills. What is it about?An unhappy customer whose problem is solved professionally by a skilled telephone operator ...
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Telephone TechniquesMillions of pounds are lost every year by poor handling of telephone enquires. However customers who are well handled will call again and bring more business. This practical course will develop skills, confidence and effectiveness on the te...
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Associated Training Topics
- Presentation Skills courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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