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Telephone Skills Courses
Telephone Skills are a necessity for individuals in customer care services and those who work at call centers. Dealing with a customer on the phone or dealing with an enraged client can be a daunting experience – you may have to deal with that every day. This is why you need to be prepared on how to handle difficult calls and what your attitude should be. You can learn all this and more through Telephone Skills training courses available at the Courses Plus UK website. Telephone Skills courses available include all kinds of introductory courses, fundamental telecom techniques courses and advanced reception and telephony skills lessons. Through the Courses Plus website you can locate a number of Telephone Skills training courses including a Telephone Rage Handling course.
Telephone Skills is Proudly Sponsored by
Learn Telephone Skills. Click our logo to see the range of Telephone Skills training courses that CourseMonster offer.
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Reception and Telephony SkillsThis course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professi... |
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Effective Telephone TechniquesThis interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisatio... |
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Telephone TechniquesEffective call handling for around £90 per delegate.... |
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Effective Call Handling SkillsMore and more customers and businesses are seeing the telephone as a quick and effective resource in building profitable and long lasting relationships. The telephone is a vital tool not only in promoting your business but for customer rete... |
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Professional Telephone TechniquesThis is a highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The... |
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Telephone TechniquesThis course aims to enhance delegates telephone skills and is designed for all staff who answer the telephone. Course content includes: How to answer the telephone professionally, how to take clear and accurate messages, how to handle call... |
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Telephone Skills Training (1 day)Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the custom... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
