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Short Managing Conflict Courses
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Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Managing Challenging Behaviour - Learning DisabilitiesThis course is specifically designed for employees who may encounter challenging behaviour in their service users, customers, tenants or patients. It is suitable for anyone working with Working age – Older peoples mental health – Child and... |
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Managing Difficult Situations & PeopleThis course will be designed specifically to your requirements and delivered In House on or off site. Excellent rates for use of local venues should you wish to have the course off site.... |
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Dealing with Difficult CustomersHandling difficult people and situations is one of the most stressful aspects of the modern working environment. Your staff members increasingly have to deal with difficult situations or face angry customers. Whatever the situation, they ne... |
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Managing Violence and Aggression in the Workplace – Level 1LEARNING OUTCOMES This course raises participants’ understanding of the background and risks associated with dealing with potentially violent conflict. Employees learn skills to manage personal safety risks and to handle their own verba... |
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Managing Challenging Behaviour in SchoolsThis one day experiential course has been designed to help those who work in education. It can help to offer support to young adults to bring calm, for those who experience highs and lows of strong and sometimes negative emotions. ... |
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De-escalation TechniquesPeople in certain working environments often face potentially dangerous or threatening situations on a daily basis and therefore need to learn effective techniques of calming and negotiation; a process which should always precede any physic... |
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HANDLING DIFFICULT PEOPLE AND SITUATIONSHandling difficult people & situations is one of the most stressful aspects of the modern working environment. This handling difficult people and situations training course provides a practical guide on how to handle difficult people and... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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