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Managing Conflict Courses in The West Midlands
Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Handling difficult people and situationsIs it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but... |
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HANDLING DIFFICULT PEOPLE AND SITUATIONSHandling difficult people & situations is one of the most stressful aspects of the modern working environment. This handling difficult people and situations training course provides a practical guide on how to handle difficult people and... |
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Handling difficult people and situations“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by vanity and pride” Dale Carnegie “Knowing your own darkness is the best m... |
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Handling Aggression at WorkBeing a victim of aggression or violence in the workplace can lead to stress and depression. This workshop aims to provide background knowledge of the causes of conflict / violence in the workplace, the skills for dealing with these situati... |
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Managing ConflictDuration: One Day Who Should Attend Those who come into contact with “difficult”, angry or aggressive people in the course of their work, and would like to gain an insight into where these behaviours come from and how to deal more con... |
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Stress, bullying and harassmentMismanagement of stress, bullying and harassment can create significant problems for organisations, often leading to grievances, which take on a life of their own and escalate tensions unnecessarily. Adopting an approach of prevention ra... |
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Manage With ConfidenceUnderstand others, build effective relationships and improve your ability to influence any situation -1 day What you will learn You will discover where your potential power lies and how best to use it to achieve your goals by developin... |
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Managing DisciplineThis course will enable delegates to gain a better understand of their role as a Supervisor, and how they may relate these skills in day to day running of the workplace. ... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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