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Managing Conflict Courses in North West England
Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing Challenging BehaviourThis half day or 1 day challenging behaviour training course is aimed at people in the caring or supportive professions. It is designed to give staff the confidence to deal effectively with the challenging behaviour of others. Download a ... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Managing Difficult Situations & PeopleThis course will be designed specifically to your requirements and delivered In House on or off site. Excellent rates for use of local venues should you wish to have the course off site.... |
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Dealing with Difficult People (1 Day Course)Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts – including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment. ... |
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Handling difficult people and situationsIs it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but... |
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HANDLING DIFFICULT PEOPLE AND SITUATIONSHandling difficult people & situations is one of the most stressful aspects of the modern working environment. This handling difficult people and situations training course provides a practical guide on how to handle difficult people and... |
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Personal Safety and Breakaway Techniques (TMVA Module 2)National statistics on the reporting of aggressive and violent incidents in the workplace has become an area of concern for many different types of industry and disciplines. This course enables participants to look at the benefits of i... |
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Managing ConflictDuration: One Day Who Should Attend Those who come into contact with “difficult”, angry or aggressive people in the course of their work, and would like to gain an insight into where these behaviours come from and how to deal more con... |
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Dealing with DifferenceAn examination of stereotyping and discrimination, how to recognise and deal with it to value everybody and the diversity that exists. ... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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