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Managing Conflict Courses in North East England
Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing Challenging BehaviourThis half day or 1 day challenging behaviour training course is aimed at people in the caring or supportive professions. It is designed to give staff the confidence to deal effectively with the challenging behaviour of others. Download a ... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Handling difficult people and situationsIs it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but... |
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HANDLING DIFFICULT PEOPLE AND SITUATIONSHandling difficult people & situations is one of the most stressful aspects of the modern working environment. This handling difficult people and situations training course provides a practical guide on how to handle difficult people and... |
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Handling Aggression at WorkBeing a victim of aggression or violence in the workplace can lead to stress and depression. This workshop aims to provide background knowledge of the causes of conflict / violence in the workplace, the skills for dealing with these situati... |
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Challenging BehaviourThis course has been designed for the care sector and is aimed at dealing with confused and frustrated clients, service users and residents.... |
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L1 Award in Conflict Management for Licensed Premises StaffThe course is certificated by the BIIAB. ... |
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Managing your ManagerThis course is condensed to provide quality training in a short amount of time for people that cant afford to spare valuable time out of the office. This course is designed to help administravie and key team memebers to work in partnership... |
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Conflict Handling - Level 1 (Ref: 58318)Conflict situations are an integral part of any customer service work. This course will help staff to recognise, avoid and resolve conflict situations. This knowledge-based programme will give your employees insight into managing relatio... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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