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Classroom Managing Conflict Courses
Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Dealing with Difficult People (1 Day Course)Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts – including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment. ... |
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Handling difficult people and situationsIs it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but... |
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HANDLING DIFFICULT PEOPLE AND SITUATIONSHandling difficult people & situations is one of the most stressful aspects of the modern working environment. This handling difficult people and situations training course provides a practical guide on how to handle difficult people and... |
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Handling difficult people and situations“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by vanity and pride” Dale Carnegie “Knowing your own darkness is the best m... |
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Personal Safety and Breakaway Techniques (TMVA Module 2)National statistics on the reporting of aggressive and violent incidents in the workplace has become an area of concern for many different types of industry and disciplines. This course enables participants to look at the benefits of i... |
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Managing & Resolving ConflictAnyone who is or could be involved in conflict situations and who need the confidence to bring about a positive resolution. Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, posi... |
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Dealing with DifferenceAn examination of stereotyping and discrimination, how to recognise and deal with it to value everybody and the diversity that exists. ... |
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Handling Difficult People and SituationsOverview Course duration: 1 day. This one day course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide y... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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