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Managing Conflict Courses in York
Managing Challenging BehaviourThis half day or 1 day challenging behaviour training course is aimed at people in the caring or supportive professions. It is designed to give staff the confidence to deal effectively with the challenging behaviour of others. Download a ... |
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Handling Aggression at WorkBeing a victim of aggression or violence in the workplace can lead to stress and depression. This workshop aims to provide background knowledge of the causes of conflict / violence in the workplace, the skills for dealing with these situati... |
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"In House" Conflict Resolution, Personal Safety and Lone WorkingThis is a short 1/2 day non accredited course suitable for an individual organisation. ... |
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Dealing with Aggressive BehaviourA course that will promote individual effectiveness when dealing with aggressive behaviour. This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have th... |
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Dealing with Aggression on the PhoneObjectives: * This highly interactive course will give delegates the opportunity to identify what is unacceptable behaviour on the phone. It will allow them to develop their skills to deal with difficult or aggressive behaviour. ... |
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Customer Service and Dealing with Aggression on the PhoneIntroduction The need for customer care over the phone What is excellent customer care? Who are our customers? What's in it for you? Projecting a Professional and Competent Image Communicating effectively... |
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Bullying and Harassment CounsellingBullying and Harassment are increasingly important issues in the workplace. This course takes the delegates through the first stage of dealing with the situation with sympathy and empathy, remaining objective and knowing when to escalate ... |
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Ascentis Level 2 Conflict Resolution in the WorkplaceHome Learning, home study, distance learning and professional workplace study course from Durham Open Learning College. Nationally accredited course. Full support, FREE trial and stage payments.... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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