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Managing Conflict Courses in Newcastle
Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Handling difficult people and situationsIs it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but... |
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Dealing with Aggressive BehaviourA course that will promote individual effectiveness when dealing with aggressive behaviour. This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have th... |
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Dealing with Aggression on the PhoneObjectives: * This highly interactive course will give delegates the opportunity to identify what is unacceptable behaviour on the phone. It will allow them to develop their skills to deal with difficult or aggressive behaviour. ... |
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Customer Service and Dealing with Aggression on the PhoneIntroduction The need for customer care over the phone What is excellent customer care? Who are our customers? What's in it for you? Projecting a Professional and Competent Image Communicating effectively... |
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Bullying and Harassment CounsellingBullying and Harassment are increasingly important issues in the workplace. This course takes the delegates through the first stage of dealing with the situation with sympathy and empathy, remaining objective and knowing when to escalate ... |
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Handling Conflict - 90 Minute Bite Sized Training CourseLearn how to recognise and handle conflict with others through our bite sized training course.... |
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Ascentis Level 2 Conflict Resolution in the WorkplaceHome Learning, home study, distance learning and professional workplace study course from Durham Open Learning College. Nationally accredited course. Full support, FREE trial and stage payments.... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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