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Managing Conflict Courses
Managing conflict courses will help you to maximise your effectiveness when dealing with difficult people. Managing conflict training will enable you to get the best out of a potentially negative situation. Conflict resolution training could be just what you need if you feel unable to deal with challenging situations.
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Managing Conflict in the Workplaceonflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situat... |
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Managing Challenging BehaviourThis half day or 1 day challenging behaviour training course is aimed at people in the caring or supportive professions. It is designed to give staff the confidence to deal effectively with the challenging behaviour of others. Download a ... |
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Managing difficult situations on the telephoneThis course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship wit... |
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Managing Challenging Behaviour - Learning DisabilitiesThis course is specifically designed for employees who may encounter challenging behaviour in their service users, customers, tenants or patients. It is suitable for anyone working with Working age – Older peoples mental health – Child and... |
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Conflict ManagementWork-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. High staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to ... |
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Dealing with Difficult CustomersHandling difficult people and situations is one of the most stressful aspects of the modern working environment. Your staff members increasingly have to deal with difficult situations or face angry customers. Whatever the situation, they ne... |
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Managing Violence and Aggression in the Workplace – Level 1LEARNING OUTCOMES This course raises participants’ understanding of the background and risks associated with dealing with potentially violent conflict. Employees learn skills to manage personal safety risks and to handle their own verba... |
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Associated Training Topics
- Presentation Skills Training courses
- Influencing Skills courses
- Written Communication courses
- Negotiation Skills courses
- Team Working courses
- Personal Development courses
- Communications & Personal Development courses
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