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32 IT Infrastructure Library courses found

ITSM Foundation Certificate

An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrast...

Delivery: Public,

Area: All Areas,

Supplier: The Grey Matters

ISO 20000 Essentials

ISO20000 Service Quality Management Foundation (SQMF) is 3-day instructor-led course which is focused on Quality Management within the context of ISO/IEC 20000, the International Standard for IT Service Management. Leads to the EXIN accr...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant

COBIT Foundations

Control Objectives For Information And Related Technology (COBIT) is a set of best practices for IT management created by the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute (ITGI) in 1992. COBIT p...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant

Software Asset Management Essentials

This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within the IT Infrastructure Library (ITIL). The qualification also covers the interdependencies between IT Service Management principles...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant

ITIL - IT Infrastructure Library

It is now widely recognised that organisations are increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality management of IT services. IT Se...

Delivery: In House, Public,

Area: London,

Supplier: Maven Training

Newscale Service Catalog

Whether your goal is to run IT more like a business or to implement ITIL best practices, industry experts recommend that IT organizations start by defining standardized services in a Service Catalog. The Service Catalog offers a way to es...

Delivery: In House, Public, Computer Based,

Area:

Supplier: 2e2 Training

ITIL® V3 Managers Bridging Course

This course updates your ITIL Managers certificate (red badge) to the new Version 3 Expert qualification. It will also provide you with knowledge of the current ’Best Practice‘ concepts and terminology in Service Management giving you an up...

Delivery: In House, Public,

Area: All Areas,

Supplier: The Grey Matters

ITIL® V3 Service Management Foundation

The aim of the course will be to give you an overview of the topics in ITIL® Version 3 as follows: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement It finishes with an optional one...

Delivery: In House, Public,

Area: All Areas,

Supplier: The Grey Matters

ITIL® V2 Service Management Foundation

Delivery: In House, Public,

Area: All Areas,

Supplier: The Grey Matters

ITIL® V2 Change Management Practitioner

As a result of attending this 3 day ISEB Practitioner course in Change Management delegates will be able to demonstrate their competence in, and ability to: Plan for the implementation of Change Management Prioritise and assess the impa...

Delivery: In House, Public,

Area: All Areas,

Supplier: The Grey Matters